Refund Policy
Effective for 60 days from the date of your Referral Agreement execution
This Refund Policy ("Policy") governs the refund terms and conditions related to the sign-up fee in connection with the Referral Agreement executed with Realtor Uplift. This Policy is effective for 60 days with Realtor Uplift from the date of the Referral Agreement's execution.
Refund Eligibility
Eligibility is subject to specific terms and conditions outlined in the original purchase agreement:
Closing Ratio
In the event that Lead(s) provided by Realtor Uplift doesn't give you enough closing ratio by the end of the year (Silver – at least 10%, Gold/Diamond – 25%).
Failure to Provide Leads
In the event that Realtor Uplift fails to deliver any leads to the agent/broker as stipulated.
Non-Exclusivity of Leads
If the lead provided to the agent/broker lacks primary exclusivity and has been shared with other agents/brokers within the network.
Lead's Reluctance to Engage
If the lead(s) demonstrates unwillingness to participate in business activities within 9 months from assignment.
Pre-existing Contract
If the lead provided is already under contract with the agent/broker at time of assignment.
Non-Responsiveness
If the lead(s) remains unresponsive for 10 continuous working days.
Leads Outside Preferred Location
Should the Agent/Broker opt to receive leads from zip codes/areas outside of their preferred location, such leads shall be considered part of their monthly allocation and ineligible for refund or replacement. Acceptance of a lead renders the Agent/Broker ineligible to file a dispute or claim a chargeback. Acceptance is confirmed when the lead is received without objections within 48 hours.
Refund Procedure
For closing ratio issues (scenario i), the agent/broker shall initiate the process by sending a reminder to Realtor Uplift, requesting the provision of the lead(s). Should Realtor Uplift fail to provide the lead(s) within one month from the date of the reminder, the agent/broker may proceed to submit a claim for a refund, if eligible.
For other eligibility cases (scenarios ii-v), the agent/broker shall promptly report the matter to Realtor Uplift with supporting evidence and request lead replacement. If not replaced within one month from reporting, the agent/broker may submit a claim for a refund of the sign-up fee, if eligible.
Timely Reporting
It is incumbent upon the agent/broker to dispatch the reminder or report concerns related to lead replacement to Realtor Uplift within 48 hours from acceptance of the referral. Failure to comply renders leads satisfactory and ineligible for replacement or refund.
Agreement Requirement
Eligibility for a refund is contingent upon signing the agreement. Without a signed agreement, the refund policy does not apply.
This Refund Policy takes effect as of the Effective Date mentioned above and supersedes all prior versions. By accepting the Referral Agreement with Realtor Uplift, you acknowledge and consent to adhere to the terms outlined herein.
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